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Position: CSSR
Location
Jet Park 1, South Africa
Jet Park 1, South Africa
The role
The purpose of this role is to actively promote/sell parts, tools and service to support customers in alignment with their needs as well as provide priority support to ensure minimal machine downtime by resolving resolve Machine Emergency issues quickly and efficiently.
Key performance areas
- Actively promote/sell parts, tools and service to support customers in alignment with their needs by:
- Identify and follow up on opportunities to convert to sales
- Pro-active backorder management
- Initiate proactive calls to understand fleet status and concerns and opportunities
- Visit customers where required
- Ensure customer orders are processed
- Escalates criticality 1 orders/enquires to the regional Machine Emergency Response team and keep customer informed of progress
- Stays current on industry developments, competitive offerings and issues affecting sales and customers and communicate to relevant functions/stakeholders
- Maintain working knowledge of products and their functions for their respective customer groups.
- Liaise with Logistics and Inventory Controllers to ensure appropriate stock levels and stocked items
- Expedite customer orders and actions from backlog reports
- General system and process administration including data error management
- Follow up & coordinate with supply chain network on outstanding items
- Identify new delivery sequences & info - send to data stewards
- Identify new leads & delivery sequences and coordinate updated systems information.
Recommended:
Profile Required
- Matric
- Sales qualification will be advantageous
- At least 2years Sales and/or Customer Service experience.
- Knowledge of the processes, tools and techniques for selling goods and services over electronic channels
- Excellent written and verbal communication skills both face to face and electronic
- High level of professionalism, honesty and integrity
- Commercial acumen
- Strong negotiation skills to influence internal stakeholders and customers
- Good time management, prioritising and organising skills
- Flexible, self-motivated with demonstrated initiative
MODE OF APPLICATION: APPLY ONLINE
How to apply
How to apply
Please apply online through Workday (ESS), or access the Sandvik website through the link at the end of this advert.
Applications close : 26 June 2019
If you have any further queries, please contact us on 0800 331 331
Sandvik is a high-tech and global engineering group offering products and services that enhance customer productivity, profitability and safety. We hold world-leading positions in selected areas – tools and tooling systems for metal cutting; equipment and tools, service and technical solutions for the mining and construction industries; products in advanced stainless steels and special alloys as well as products for industrial heating. In 2018, the Group had approximately 42,000 employees and sales of 100 billion SEK in more than 150 countries within continuing operations.
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